Alpha Test Program Terms of Use

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Kitchko Customer Alpha Program Terms & Conditions 

We know our hungry customers are the real experts, so we are launching a new Customer Alpha Group — a subscription based tasting group for hungry foodies to taste food from our top chefs and provide direct feedback.

We want to hear your ideas on how we can improve the Kitchko experience and give you the opportunity to directly impact the direction of Kitchko. If you are interested in being a part of the invite-only Kitchko Product Group, please contact us on hello@kitchko.com.

At Kitchko, we are changing the way food is shared by connecting home cooks with hungry locals. a

These Alpha Tester terms and conditions (Terms) are entered into between Kitchko Group Pty Ltd ABN 83 637 717 205 (we, us or our) and you (participant, eligible user, user, alpha-tester, buyer), together the Parties and each a Party.  These terms apply to you as an eligible user and alpha tester, and govern your participation in all public or private testing programs (Alpha Program). These Terms supplement and incorporate our privacy policy and website terms of use posted on the Platform. 

We provide a platform where local chefs (participating chefs, suppliers) and customers who wish to purchase meals (customers) can connect and transact (platform). The Platform is accessible via https://www.kitchko.com (website) and via other channels or addresses including our mobile application. In order to participate in Alpha Program , you must agree to these terms.

1. Eligible Users

We will offer this Alpha Program including delivery, to selected Eligible Users at our discretion.

To qualify as an Eligible User, you must meet the following criteria prior to enrolling into the Kitchko Alpha Program.

You must:

  • be 18 years of age or over;
  • reside within the selected service areas for delivery;
  • have received an invitation to be a part of this Alpha Program ;
  • signed up to Kitchko on our website;
  • have completed a bank transfer to the Kitchko account or have completed a direct payment as directed by Kitchko, for the alpha-test subscription amount and;
  • comply with any other criteria communicated to you at the time of signing up;

2.1. Alpha-Testers

In the event you as an interested party are an Eligible User, and are selected by Kitchko to participate in the Alpha Program, you must provide the following valid information.

  • Your first and last name for identification purposes;
  • An email address;
  • Australian mobile number;
  • Residential address within the delivery service area;
  • Known food allergies and dietary restrictions;

2.2 Participating Chefs

The Kitchko Alpha Program is only available for orders with selected Participating Chefs’ and curated menu items. Kitchko at its sole discretion, may determine which Chefs are “Participating Chefs” for the alpha-test subscription, and may change the Participating Chefs at any time. Any changes to Participating Chefs may be notified to you in accordance with Section 1.

3. Menu 

You will receive a cuisine menu at the beginning of each week which will include a vegetarian dish and one non-vegetarian dish, of which you may select one choice  The alpha-test will run for a total of 4-8 weeks and the menu will change weekly 

Please note – All cuisine menu choices are subject to availability.  Selected participating chefs may use nuts or other ingredients containing allergens in the preparation of certain meals. Kitchko cannot guarantee that any food provided by participating chefs is allergen free.

4. Commencement date 

The current alpha-test subscription period will commence on Saturday the 6th March 2021.

5. Kitchko Alpha Program Subscription Period 

Your alpha-test subscription period will be a total of 4-8 weeks and conclude by no later than Sunday 2nd May 2021 (subscription period). Participants will be asked if they’d like to continue being a part of the program after 3 weeks.

Subscriptions will automatically end at the end of the Subscription Period. 

6. Orders

Once you have made a selection from the current week’s cuisine menu, you can submit your order by making a payment. You will receive a confirmation message with the delivery schedule outlining the ETA of each meal for the month. The orders will be delivered to your given address by Saturday at the conclusion of each week cycle where an ETA window of approximately 30-45 mins will be provided.

7. Payment


In consideration for the utilisation of the services during the Alpha Program, we charge fees to you. Where applicable, taxes, including GST, shall be charged.

Kitchko shall deduct Charges due by the Suppliers from the payments of services received from the Buyer. Balances will be remitted by Kitchko to Chefs via cheque, PayPal, direct deposit or other payment methods as agreed.

8. Delivery

When you place an order from the set menu provided to you, the order will be scheduled  for Saturday at the conclusion of the current week period. We will tell you an estimated delivery time window 30-45 mins for when your item will be delivered; you must be available to accept delivery for ten minutes before and ten minutes after that time window.

If for some reason you are unavailable to receive the delivery during this time, the delivery driver will leave the order outside said given address.

Unfortunately, despite the best efforts of our team, Chefs and delivery drivers, plans may not always be issue-free and factors such as traffic and weather conditions may prevent us from delivering your Item on time. If your order is more than 30 minutes later than the ETA window provided to you, and you haven’t received any notification from us then please contact us on 0403 412 400.

We will deliver the order at the address you provide to us when you sign up for the alpha-test subscription. If during participation in the Alpha Program you need to change the delivery location, you must inform us of any required amendments at least 3 hours prior to the commencement of the scheduled weekly delivery ETA window. The amended location must be within the suburb of the original submitted residential address. It will be at our discretion to accept this proposed amendment. If we are unable to accommodate your proposal, you are entitled to cancel your order, without the right to a refund.

9. Feedback

A survey will be sent to participating users at the end of the program. Participating users are required to complete the surveys detailing their feedback against the provided criteria within the survey. Further feedback in the form of recorded audio or video logs, phone calls, written email or post are also encouraged and possible forms of receiving complimentary feedback Kitchko may explore.

What the User should know at a glance

  • Usage of this subscription is restricted: to access and use this alpha-test subscription the User must have received an invitation from Kitchko. 
  • The right of withdrawal to this alpha-test subscription applies to all users that have signed up


    8. Test Criteria


    After each delivery, each alpha-test participant will receive a survey over their overall experience, including food quality, food quality, food condition, customer service, packaging and delivery service. These testing scores will then be used as a form of feedback to improve Kitchko’s standard of services. The survey will be sent to your nominated email address shortly after delivery. Participating users are required to complete the surveys detailing their feedback against the provided criteria within the survey. Further feedback in the form of recorded audio or video logs, phone calls, written email or post are also encouraged and possible forms of receiving complimentary feedback Kitchko may explore.


    11. Limitation of Liability and Indemnification


    Kitchko will not be liable for any incidental, special, exemplary or consequential damages, including loss of goodwill, service interruption or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with these terms, the delivery of the services by the Suppliers (or failure to deliver the services), from the use Collective Content, from any communications, interactions or meetings with other users of the Site, Application, or services or other persons with whom you communicate or interact as a result of your use of the Site and Application, or from your Product Availability Lists or ordering of any food via the Site and Application, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not Kitchko has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose.


    12. Discounted basis on which the customer may acquire subsequent commercial release of the Kitchko software



    Alpha-testers will be eligible to receive a 20% discount for the first 2 orders upon release of the commercial release of the Kitchko software.

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